Security & Hosting
Operation, infrastructure and data processing of SIPONA
This page summarises who operates SIPONA, where SIPONA runs and how the platform and website are separated from each other. The statements are factual and refer to the actual operation by dus.net GmbH.
Who operates SIPONA
SIPONA is a product of dus.net GmbH. dus.net GmbH is a telecommunications company registered in Germany with its own security concept and its own supervision by the Federal Network Agency.
- Operator: dus.net GmbH, Düsseldorf.
- Responsible supervision: Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen, Tulpenfeld 4, 53113 Bonn.
- Service registration number of dus.net GmbH: 06/289.
- Own security concept within the framework of telecommunications law requirements.
Where SIPONA runs
SIPONA is operated in Germany. The data centre location is Digital Realty in Düsseldorf. The platform runs there in dus.net GmbH's own racks.
- Hosting in Germany at the Digital Realty Düsseldorf data centre location.
- Operation in dus.net GmbH's own racks.
- Access to the infrastructure exclusively by dus.net GmbH.
- Professional data centre environment with power, climate and access management by the site operator.
Own telecommunication facilities
SIPONA utilises dus.net GmbH's own telecommunications facilities. External carriers are used exclusively for termination to and from other networks; this is a normal part of telecommunications.
- Own telecommunications platform of dus.net GmbH.
- External carriers only for termination from and to external networks.
- No outsourcing of the platform to third parties.
Eigene Infrastruktur und eigene KI-Engine
Die SIPONA-Plattform, die Telefonie und die KI laufen auf eigener Infrastruktur der dus.net GmbH in Deutschland – nicht in einer Fremd-Cloud. Wir betreiben unsere eigene KI-Engine: Alle KI-Modelle stehen auf eigener Hardware. Es kommen keine KI-Modelle externer Anbieter zum Einsatz, weder in der EU noch in den USA. Was ein KI-Mitarbeiter verarbeitet, verlässt unser Haus nicht.
- Platform and telephony hosted on dus.net GmbH’s own infrastructure – no third-party cloud.
- Alle Daten bleiben auf eigener Hardware in Deutschland (DSGVO).
- Eigene KI-Engine statt Fremd-KI: keine Übermittlung an externe Modellanbieter, keine Übermittlung in Drittländer.
- The following applies to everything that has an external impact: approval by a person, with an audit and a kill switch.
Separation of website and SIPONA platform
The website www.sipona.de and the SIPONA platform are two separate environments. Cookies, consents and analysis tools on the website do not affect the platform itself.
Website www.sipona.de
- Optional range measurement and advertising tags after express consent.
- For details see privacy policy.
SIPONA platform
- No marketing tracking within the platform.
- No content delivery network and no external marketing scripts.
- Eigene KI-Engine auf eigener Hardware: Alle Daten bleiben im Haus.
Note: Order processes, payment service providers and any confirmation emails are handled by clearly named controllers; details in the privacy policy.
Security and regulation
As a registered telecommunications company, dus.net GmbH is subject to the relevant telecommunications regulations in Germany and operates SIPONA on this basis.
- dus.net GmbH's own security concept.
- Supervision by the Federal Network Agency.
- Clear accountability from a single source.
Specific processing and order processing details are agreed individually as part of a business relationship.
More detailed information
Further content on location, energy and data processing can be found on the related pages.