What this changes
Routine disappears from the day. Recurring tasks are carried out without anyone having to initiate, allocate or follow them up. What remains is the work for which you hired your staff.
Enquiries are always dealt with promptly. Even during peak periods, whilst on holiday or when staff are off sick, customers still receive a response and ongoing tasks continue to be processed. An AI assistant within the company is not affected by peak times.
Knowledge is not lost when staff change. When someone resigns or retires, the knowledge of processes, customers and special cases doesn’t leave the company as well. It stays where the work is done.
Costs are shown per task rather than as a flat rate. You can see exactly what work has actually been carried out and how much it has cost. Digital staff can therefore be budgeted for in the same way as an item on an invoice, rather than as a lump sum.
What he is taking on
Customer communication
Tickets are responded to, their status is updated and, where necessary, they are escalated; emails are sent. Your customers aren’t going to wait for someone to find the time.
Quotations & Invoices
Quotations, orders, delivery notes and invoices are generated instantly, including e-invoices in ZUGFeRD format. Reminder notifications and outstanding items remain visible, rather than only appearing at the end of the month.
Purchasing & Warehouse
Order recommendations, orders and goods receipts are all processed automatically. Stock levels, storage locations and replacement items can be checked without anyone having to go to the warehouse.
Dates & Tasks
Appointments are scheduled, tasks are tracked and projects are invoiced. Nothing depends on a particular person remembering to do it any more.
Documents & knowledge
Documents are filed and retrieved, and company knowledge is researched. There’s no longer any need to search for that one file that someone saved two years ago.
Contacts
The address book and contacts are kept up to date, and contacts can be found easily. Instead of three lists with different statuses, there is now a single status.
Cooperation
If anything is unclear, he asks a person for clarification rather than making an assumption. Anything he is not supposed to do himself, he hands over neatly, complete with everything that goes with it.
Traceability
Every action is documented and can be checked at a later date. As an AI colleague, he is clearly identified – both to your team and to your customers.
What’s in each pack
Den KI-Mitarbeiter gibt es ab SIPONA Team. Dort arbeitet er vollständig in der Warenwirtschaft mit, ab SIPONA Enterprise zusätzlich im CRM. KI mit ERP heißt hier: derselbe Datenbestand, dieselben Funktionen wie bei einem menschlichen Kollegen – kein Nebensystem, keine Insellösung, keine doppelte Datenpflege. SIPONA Meet ist das reine Kommunikationspaket und enthält keine KI-Mitarbeiter.
| Performance | SIPONA Meet | SIPONA Team | SIPONA Enterprise |
|---|---|---|---|
| AI staff | not included | contains | contains |
| Kommunikation (Meetings, Telefonie, Chat) | contains | contains | contains |
| Kontakte, Kalender, Aufgaben, Projekte, Dokumente | not included | contains | contains |
| Merchandise Management (ERP) | not included | contains | contains |
| CRM | not included | not included | contains |
| The Interplay Between AI and ERP | not included | completely | completely |
| The Interplay Between AI and CRM | not included | not included | completely |
Watch SIPONA Meet View the SIPONA team View SIPONA Enterprise Compare all packages
What you can rely on
- Nothing leaves your house without someone’s approval.
- Company data, invoices and payments are processed exclusively in-house.
- It is possible to trace what work has been carried out at any time.
- AI colleagues are identified as AI – both within your team and externally.
Frequently asked questions
Will this replace our staff?
No. We take care of the administrative work that gets left undone because nobody has time for it. Your staff carry on doing what you hired them to do – and continue to make the decisions.
What happens if an error occurs?
Anything that goes out to the outside world passes through a member of staff first. This means that any mistake is dealt with internally and corrected before a customer sees it.
Who is responsible for the work?
Your company – just as with any other work carried out on your behalf. That is precisely why a person gives their approval for everything that has an external impact, and that is precisely why every action is traceable.
What about our data?
Company data, invoices and payments are processed exclusively in-house. Your data remains yours, and it stays where your business operates anyway.
Is he really involved in our stock management system?
Ab SIPONA Team vollständig, ab SIPONA Enterprise zusätzlich im CRM. Er sieht dieselben Daten und nutzt dieselben Funktionen wie ein menschlicher Kollege – kein Nebensystem, keine Insellösung, keine doppelte Datenpflege. In SIPONA Meet gibt es keine Warenwirtschaft und auch keine KI-Mitarbeiter.
How much work does it take to set it up?
You don’t need a project or any additional software to do this. The AI assistant works within the system your business already uses – there’s nowhere you need to transfer data to first.